Customer Testimonials

It was a long wait but it was worth it you all did a good job thanks

Excellent to have somebody like you saw to care about customers and ensuring that we are taking care of it all times continue do what you do and driving into make the customers for your thank you for your help. God bless you.

Great service, fast and very knowledgeable.

Fairly decent. Service coordinator was polite and cordial, but my car didn't get washed and I was told they would be able to correct a recall issue while I was there but they ended up not having the part. I still had to wait the whole time it should have taken to do a routine oil change + the recall. Almost 2.5 hrs. Plus side - always great coffee in the machine with alot of options, and snacks and fresh popcorn! So waiting isn't so bad 😀

Robert has great customer service. Robert was very kind and courteous and took care of any concerns I had. Will be requesting him as a service provider soon.

John D and the mechanics are outstanding and the ONLY reason I stop by that service department. Everything else can really use work (Jerry). I am not including the refreshments area, that place is awesome!)

Paige was awesome and kept me up to date on any issues and information during my wait at the dealership during an oil change. Great customer service.

Very patient and attentive to our vehicle's needs.

Outstanding service and professionalism. Thank you!

Everything was great like always I appreciate all the concerns on my vehicle.

Great customer service, Jerry Mendoza was my service advisor and he did a great job handling my problem with my vehicle, needed a transmission and got it replaced in two days and ready to go, awesome work.

Today, I took my car to get serviced for an oil change. Usually the wait is quite long, especially being a walk in which is understandable. I was helped today by Paige who is very professional and knowledgeable. She took the time to listen to my questions and concerns and of course she also took care of everything my car needed to be serviced with. Throughout the entire process, Paige kept me informed of the status of vehicle. Needless to say, she is a very caring and kind person who truly deserves so many blessings her way. Thank you for ... Read More

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Google - Oct 4, 2024

Today, I took my car to get serviced for an oil change. Usually the wait is quite long, especially being a walk in which is understandable. I was helped today by Paige who is very professional and knowledgeable. She took the time to listen to my questions and concerns and of course she also took care of everything my car needed to be serviced with. Throughout the entire process, Paige kept me informed of the status of vehicle. Needless to say, she is a very caring and kind person who truly deserves so many blessings her way. Thank you for everything Paige!

Robert is courteous and a true ]rofessiomnal

Martin was great in helping keep me up to date with the status of the work as well as answering any questions I had.

I had great service with buying a new vehicle and getting an oil change. Unexpected, but everything turned out well.

Robert at Nissan Services was very sweet & helpful. I hadn’t been here in a while & probably looked lost; he told me that everything I was concerned about could get done & they’d do a multi-point inspection to see if there was anything else I needed done while I was there. His customer service was 10/10. Thank you Robert.

Prompt and quick service

Promised delivery time prolonged. Crew Forgot to do State inspection. Cashier rude when requested a copy of receipt. Pricing deceitful. Lost a customer.

I’m satisfied with the service, what I’m not too happy about is that black grease marks were left inside my vehicle. 😡

Bismark was Excellent in keeping me aware Of progress on car repairs/review

Don’t use the “courtesy shuttle service”! They’ll leave you stranded until they feel like going back to pick you up. Was left out the heat for over an hour. Will never go back to a “service center” that disregards its customers!

Bismarck My service agent was awesome. He went above and beyond helping me with oil change and inspection. Great job.

My wife has been using this place for a few years now but today was complete chaos. At 1053am her vehicle was finished but it took nearly 6 hours to release her car because they "are at lunch" after the service was denied so we can shop around. Then while I am at work the shuttle was "on their way" for nearly 2 hours when it's 15-20minutes away from our house. Never again, no thank you.

Though I have an older model car, the staff here treat it as though it were brand new and the most desirable vehicle on the road. I am always treated courteously and professionally, and the staff seems to go out of their way to show me that my business is important. I honestly look forward to my visits, as I am made to feel that I am an old friend whose company they thoroughly enjoy. I applaud the entire staff at the dealership and wish that my experience with other businesses were as enjoyable.

So there’s a saying, saying if I don’t have nothing nice to say then don’t say nothing at all. With that I WAS NOT HAPPY WITH RAUL!!

Thank you, Great Job! Their is room for improvement, give me a call if you wish to discuss.

Very easy service appointment timely and the donuts were good

My lug nuts were so tight after a tire rotation that I broke a tool trying to get them off. It's clear they were not torqued to the factory spec of 98 ft-lbs. When our tires were rotated someone had to have used an air ratchet for far too long. This is a safety issue. For one, how can I change a tire on the side of the road? This also puts the lug studs under too much stress and leaves us at risk of one breaking under stress.

Moses was very helpful, answered all my questions and his customer service was excellent!

Service was great, until I got back in my car to leave. Check engine light was still on. Seems to me, when they do a 16 point diagnostic, they might notice the eng. light on. No mention anywhere until I was leaving. We charge for that, was the explanation. Adios

Had a Tremendously Nice Experience with service, attention, knowledge shown by service attendant Bismark. Highly Commendable.

Really nice and friendly, did what I asked,no problems. Good experience!

Gerardo Mendoza was so amazing! He provided me updates in a very timely manner, and explained explicitly what was going on with my vehicle. I am so appreciative of that. He was very nice from the very first moment I turned my car in and provided great customer service throughout. Kudos to him!

Had the pleasure of working with Bis! He was very professional and helpful! Will definitely be back and look foward to working with him!

Service advisor was very helpful and knowledgeable. Service was fast and staff was very courteous.

I always seem to leave the service dept disappointed. I have told them multiple times in years past about AC issues and they act like it cant be fixed. I just took my car in for a multipoint inspection. There is a supplemental air bag warning light on and it was never mentioned or fixed. Is that not part of the inspection when a warning light is illuminated? Staff was friendly but disappointed as usual.

Schedule and appointment 830 am for oil change and diagnosis. Diagnosis was not done due to they needed to keep the car for two days. So the oil change was done. But that took 3 hrs to do an oil change. I have never spent 3 hrs at a dealership for an oil change. I even had appointment. My wife had the same problem when she took her Maxima in. If you are having staffing problems then ypu should tell your customers how long it will take. Your system needs to be updated. On customer service.

We brought our recently purchased 17' Nissan Maxima in for wheel bearing noise, transmission service and a basic inspection as we could not find any service records in the Carfax report. We rejected about 80% of the first quote because most of it was unnecessary for the dealer to perform and approved the wheel bearing replacement and transmission service. The next day we received another quote from them because the ABS module on the side the wheel bearing is being replaced, is now broken and needing to be replaced. Mind you this car had no dash lights when we brough it in ... Read More

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Google - Sep 1, 2024

We brought our recently purchased 17' Nissan Maxima in for wheel bearing noise, transmission service and a basic inspection as we could not find any service records in the Carfax report. We rejected about 80% of the first quote because most of it was unnecessary for the dealer to perform and approved the wheel bearing replacement and transmission service. The next day we received another quote from them because the ABS module on the side the wheel bearing is being replaced, is now broken and needing to be replaced. Mind you this car had no dash lights when we brough it in so, despite my want to argue with them about paying for this, I declined the service and moved on because at this point I just want the car back. The day we go pick it up, the service writer again explained about the now faulty ABS moduel and how now the traction control and ABS are not goint to work properly, which I guess is our fault now and definetly our probplem. He pulls it around, no protective paper over the floormat, smudges all over the fenders, hood and a-pillar. Halfway home, once I caught up to my wife 😉 I notice that the splashguard is hanging because it's not instaled correctly. Overall this was a bad experience, espececially for our first time and after they asked if we had ever been there before.

Had to get my car fixed and they were able to get it done faster than other shops, but it was a more of a headache than going somewhere else. First off when I told them what I needed done I had to call the parts department myself to verify if they could even do the work I was requesting. Sorry but that is not my job and why I am calling a “service advisor”. When telling Jerry this he began to scold me. Never had a dealership department made me feel like belittled child. When I get there no ... Read More

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Google - Aug 10, 2024

Had to get my car fixed and they were able to get it done faster than other shops, but it was a more of a headache than going somewhere else. First off when I told them what I needed done I had to call the parts department myself to verify if they could even do the work I was requesting. Sorry but that is not my job and why I am calling a “service advisor”. When telling Jerry this he began to scold me. Never had a dealership department made me feel like belittled child. When I get there no one greets me or even helps. I parking in line and got out of my car and waited in the heat as the service advisors helped people behind my car. When I finally got Moses’ attention he told me that I needed to wait in Jerry’s office for his help. When Jerry arrived to his office he did not greet me but walked right back out of his office and around to another exit outside (completely ignoring me). He then passed me back off to Moses who got my car checked in. Moses did apologize for the delay at least while complaining about having to deal with new hires. I left the dealership after being told it would take 2 hours and if they don’t reach out to me just to show up at 3p for my car. I went ahead and ran errands with my friend when I got a text about “critical work” that my car needed. Not sure if it was all false or not but I didn’t trust the dealership and what they said because one thing that was critical was an alignment. I knew it was a lie because my car was just aligned the day before. So I denied the extra $2,000 of work they said my car “critically needed”. A little later I got a call from Moses at 3:40 saying my car was done and if I wanted to get it today I needed to be there before 4p when they close. Good thing I didn’t show up at 3 when he said otherwise I would have been stuck and waiting for another 40 min (4 hours after dropping my car off). When I go talk to the cashier the price had gone up on my bill. When I dropped my car off it was 205. Then it went up to 250 via text, and when I finally arrived it was at $295. Moses did talk to the manger and gave me a 10% discount but overall I was hugely disappointed with the dealerships service mentality, integrity, and overall sense of customer service. No one in that office would talk to me and I felt as if they all gave me a “look”. Two ladies walked out of the manager office when Moses went in and instantly shushed each other. I did not feel welcomed from the second I stepped inside. Moses was nice to my face at least but I would not recommend anyone going to this dealership for help. I only went because the one I usually go to is closed on Saturday. This is the second time I’ve been here and treated poorly.

Was charged $360 for work that got authorized by someone else with a different signature. When brought up to the manager the only thing he said was well we messaged you and emailed you and it says it got approved by you. Even though I had no message on my phone from them. I had to end up paying in order to receive my keys for my car.

Worst car buying experience in my life, and two years later they reached out to buy the car again I thought the team would be better, on the contrary! Do yourself a favor and avoid dealing with them they just wanna rip you off as much as possible and a little more

Very disappointed, probably one of the worst experiences considering I purchased my first car here and wanted to come back. Went in with a trade in and in the 3 hours we were there never was given an amount for my car. All the cars shown to me the car salesman couldn’t tell me any info on. Didn’t know the mileage, prices, nothing kept replying with Im not sure? Was never shown a car I wanted to see just what they wanted to show me. At the end of it all I was told they couldn’t help me. ... Read More

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Google - Jul 29, 2024

Very disappointed, probably one of the worst experiences considering I purchased my first car here and wanted to come back. Went in with a trade in and in the 3 hours we were there never was given an amount for my car. All the cars shown to me the car salesman couldn’t tell me any info on. Didn’t know the mileage, prices, nothing kept replying with Im not sure? Was never shown a car I wanted to see just what they wanted to show me. At the end of it all I was told they couldn’t help me. Went down the road to Toyota cavender was helped instantly and was able to get into the exact car I wanted. Would definitely not recommend this place to anyone.

Horrible sales practices!!! They advertised that they accept trade ins with negative equity FALSE! They have you get a co signer just to try to put the application in their name instead of being honest and turn you away they try to make you fall for the outrageous numbers they come up with monthly and car prices I have a friend that was forced into a car she didn’t want and was told she couldn’t return it….mind you my credit wasn’t great but be honest with your customers and don’t try to bully them into ... Read More

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Google - Jul 27, 2024

Horrible sales practices!!! They advertised that they accept trade ins with negative equity FALSE! They have you get a co signer just to try to put the application in their name instead of being honest and turn you away they try to make you fall for the outrageous numbers they come up with monthly and car prices I have a friend that was forced into a car she didn’t want and was told she couldn’t return it….mind you my credit wasn’t great but be honest with your customers and don’t try to bully them into vehicles they don’t want and don’t work!! My friend is having issues already only to find out they lied about her having a warranty! I’m sure my review will get deleted so they can keep their little rating and continue to deceive people…….and when I said I didn’t want the deal they got mad! Bye!!!

Deceiving tactics. Originally inquired for an advertised 0 down financing. Did my application from home so I knew exactly what to expect. A manager spoke with me over the phone said everything looked great and the deal would definitely apply for me. Get there and was texting with Alyssa who was suppose to meet with me. Ten minutes after texting she’s nowhere to be found and can’t be reached. Walk In to the front where reception was and was greeted abruptly with “ all I need is a name and number “ very rude, seemed like my presence was a nuisance. ... Read More

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Google - Jul 27, 2024

Deceiving tactics. Originally inquired for an advertised 0 down financing. Did my application from home so I knew exactly what to expect. A manager spoke with me over the phone said everything looked great and the deal would definitely apply for me. Get there and was texting with Alyssa who was suppose to meet with me. Ten minutes after texting she’s nowhere to be found and can’t be reached. Walk In to the front where reception was and was greeted abruptly with “ all I need is a name and number “ very rude, seemed like my presence was a nuisance. Abel was super nice trying to help me navigate things so I don’t blame him but his coworkers definitely need some more training in honesty and customer service. They ran my app a SECOND time with 5 different creditors and told me to put down 1500. So everything was a lie and it was very pushy and deceiving . The car they were trying to sell me was 4k over what other dealerships have it listed for as well. Save yourself the headache and go to Carvana, everything’s upfront and you don’t have to deal with people lying to get a commission.

Too costly with their banks. Trying to make more for the buck.

(Translated by Google) It is logical that they speak English but many people only speak Spanish like me, they need more lingual staff and the lack of communication is a problem (Original) Logico q hablen Ingles pero muchas persona's solo hablan espan̈ol como yo les hace falta mas personal biligue y si es un problematic la falta de comunicacion

I went today to IPAC Nissan for oil change in my Nissan Pathfinder. Not only it took them over 3.5 hour to do that, but my car come back with 10 more miles on odometer. So be advised that your cars are taken for rides without your knowledge. I wouldn't be surprise if employees took it to buy lunch.

On Monday June 17th 2024 @ IPAC of San Antonio, I purchased a used car. Carlos Villalobos was salesperson. He drove us around several blocks then had me drive 3 blocks that lead us right back to the dealership. Carlos stated the price was $20,000. Carlos left and his manager, Leo returns without him and told us we owed more on our çar than it was worth and we should just surrender it to the bank. He couldn't take the trade in but could sell us the car for $4000 down. We agreed to just purchase the car. In the finance office they began ... Read More

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Google - Jul 5, 2024

On Monday June 17th 2024 @ IPAC of San Antonio, I purchased a used car. Carlos Villalobos was salesperson. He drove us around several blocks then had me drive 3 blocks that lead us right back to the dealership. Carlos stated the price was $20,000. Carlos left and his manager, Leo returns without him and told us we owed more on our çar than it was worth and we should just surrender it to the bank. He couldn't take the trade in but could sell us the car for $4000 down. We agreed to just purchase the car. In the finance office they began dealing papers at us faster than we could both sign. He was already talking about the next paper and giving it to me before my husband could finish signing the last one. I believe this was done intentionally so we wouldn’t catch on to the fact that they had thrown in a service contract (at a cost of over $4000 and we live 200 plus miles away from this dealership) and the fact that Leo had changed the cash price of the car from $20,000 to $33,000, with a total financed amount of $36,197. If we had heard or been clearly shown that this used car, after financing was going to cost us $53,000 we would have walked away. This car has also been damaged by some sort of rear collision. Not only were we not told about it, we were not allowed to get the car over 30 miles an hour, as it became blatantly obvious then. We left the dealership at 3:26pm and messaged Carlos at 3:44pm that there was something wrong, a wobble and strange sound from the back when I got up to highway speed. He did not answer my message, so my husband called him. He said his manager said we could not bring it back. We needed to file on the warranty. The price was raised (without telling us), a service contract was added (without telling us) and they deliberately keep the car from being driven over 30 miles an hour to hide the fact that it had been in a rear end collision. I believe that this was done with intent and this car puts me and my family at risk if I drive it. UPDATE I have called, there times in two days, and left messages and no one has return my calls. Leads me to believe this is standard practice for IPAC...

Dishonesty thrives at this location. Promises to repair a 2 year old Vehicle, still under Warranty, had issues before purchasing. After purchase, I found out that repairs were denied due to after market parts used as a result of body damage. Surprise!!! Surprise!!! My last trip to this Dealership.

I don’t have any confidence in the service technician that worked on my vehicle. There are steps to troubleshooting an issue. Those steps were not completed. My vehicle is still having the same issue that I took it in for.

The original service experience on my 2018 Rogue Sport was positive. Jerry was very courteous and seemed helpful. He said that the repair would be done in 2-3 days. When I called to see if my vehicle would be ready the day promised, he told me the part needed for my repair was used on another vehicle so it would be a few more days for another part to come in. It actually was another week, and again I had to call to check on it. He said it would be ready later that day, but he would be leaving before ... Read More

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Google - Jun 25, 2024

The original service experience on my 2018 Rogue Sport was positive. Jerry was very courteous and seemed helpful. He said that the repair would be done in 2-3 days. When I called to see if my vehicle would be ready the day promised, he told me the part needed for my repair was used on another vehicle so it would be a few more days for another part to come in. It actually was another week, and again I had to call to check on it. He said it would be ready later that day, but he would be leaving before I got there to pick it up and someone else would help me, but they would be advised that I would be coming. That person was not aware I was coming, but did help me close out my ticket. I also had a recall repair done on my Jack-knife key fobs. When I received my fobs and realized they would no longer close, I questioned the tech about it and he said, “Didn’t Jerry tell you?” To which I replied, “No or I wouldn’t have had the recall repair done!” When I contacted Jerry about a possible reversal to the recall repair, he said he would check on it. Almost a week later I had to contact him again to get a response. He said he had told me what the repair was, pretty much calling me a liar. He said he always explains the recall repair to all his customers. We’ll he did NOT explain it to me! He said they could possibly try to reverse the recall fix, but it would be difficult and could possibly damage the key fobs. With the lack of communication I had from start to finish, I decided not to pursue it, at least with this service center. My husband and I are now stuck with a key and fob that are a nuisance because the key is frozen in place making the whole thing more of a 4 inch weapon and definitely not something a man would want to carry in his pocket! I will definitely go to another Nissan dealership for future service and alert others to the lack of service and professionalism I received!

I give them a no star score for many reasons

Service was awful. I had an appointment for an oil change and it took 3 hours. My service advisor Gisele never came to tell me and never went over what was recommended. It was horrible.

My vehicle has a airbag recall and I called to schedule An appointment and was told they would need my vehicle for 2 days roughly. I requested a loaner vehicle and the advisor said they don't do loaners for recalls. I said ok, then let me get an oil change also, and was again told that they still would not provide a loaner. Gave Gunn Nissan a call and not only did they inform me that they could supply a loaner, but they also told me about an additional recall that they would take care of and have the vehicle ... Read More

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Google - Jun 3, 2024

My vehicle has a airbag recall and I called to schedule An appointment and was told they would need my vehicle for 2 days roughly. I requested a loaner vehicle and the advisor said they don't do loaners for recalls. I said ok, then let me get an oil change also, and was again told that they still would not provide a loaner. Gave Gunn Nissan a call and not only did they inform me that they could supply a loaner, but they also told me about an additional recall that they would take care of and have the vehicle ready same day. Will not be doing any business with IPAC Nissan. Very poor customer service

I went in for an oil change and tire rotation. I had a recall repair completed as well and I added on coolant flush. I waited for over 4 hours for all of this to be completed, the technician never came to speak with me and he called me one time to ask if I wanted to do the coolant flush and other recommended services. After the conversation with the tech he said it would be an additional 45 minute to one hour and then 2 hours later when I went to get my service representative all of a sudden my car was ... Read More

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Google - May 26, 2024

I went in for an oil change and tire rotation. I had a recall repair completed as well and I added on coolant flush. I waited for over 4 hours for all of this to be completed, the technician never came to speak with me and he called me one time to ask if I wanted to do the coolant flush and other recommended services. After the conversation with the tech he said it would be an additional 45 minute to one hour and then 2 hours later when I went to get my service representative all of a sudden my car was done. When I got in my car my middle console had been gone through as well as the trunk of my car like someone was looking for something. Overall this dealership has gotten worse and worse over the last couple visits and I have lost all confidence and trust in this location.

Don't honor advertised prices. Feign surprise that I was dealing with internet team. Lied about soft inquiry on my credit. High pressure - when I said it wasn't the time, should have shook my hand and let me go. No ethics or morals outside of sale. Lied about giving me a ride to get car home that they didn't even give me a trade in value on. Had to pay Uber to get car home. Sold it next day for 3200.00.

I was at your place of business for an oil/ filter change and tire rotation. I had an appointment at 10am. I arrived about 9:45am. I was there for 3 hours!!!! This is not a “quick service”. I purchased the plan for $159.00. I am extremely disappointed in how long this took😠!!!! UNACCEPTABLE!!!! When the work was completed and I was given the information about “needed” services to consider I asked why my rear brakes were not an “issue” this time? They were the last visit and I did not have them done. I even took my vehicle to a reputable mechanic ... Read More

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Google - May 25, 2024

I was at your place of business for an oil/ filter change and tire rotation. I had an appointment at 10am. I arrived about 9:45am. I was there for 3 hours!!!! This is not a “quick service”. I purchased the plan for $159.00. I am extremely disappointed in how long this took😠!!!! UNACCEPTABLE!!!! When the work was completed and I was given the information about “needed” services to consider I asked why my rear brakes were not an “issue” this time? They were the last visit and I did not have them done. I even took my vehicle to a reputable mechanic and was told my brakes were fine. Something fishy is going on!!!!! Also the last visit (December 2023) I was told my air filter needed to be changed. My husband decided he would do this himself, he purchased one and replaced it. I was told on this visit it was dirty, and I did not replace it with a Nissan product! That’s ridiculous and there is no way that filter could have needed to be replaced!!! So if my 2nd of 3 visits is the same amount of time I will demand a refund and will never return.

I set up and appointment to get my oil changed at 7:30 AM and was told times were ranging between 1 hour to and 1.5 hours. I went and ask for an update on my vehicle as it had been 1.5 hours. Only to be told it would be a minimum another 45 mins. 2.5 hours for an oil change and that’s with an appointment?!! Service reception is no help either wearing AirPods and constantly having to repeat the same thing because she can’t hear. I purchased my car here but after this I’m not giving them anymore time or business. Unless you ... Read More

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Google - May 24, 2024

I set up and appointment to get my oil changed at 7:30 AM and was told times were ranging between 1 hour to and 1.5 hours. I went and ask for an update on my vehicle as it had been 1.5 hours. Only to be told it would be a minimum another 45 mins. 2.5 hours for an oil change and that’s with an appointment?!! Service reception is no help either wearing AirPods and constantly having to repeat the same thing because she can’t hear. I purchased my car here but after this I’m not giving them anymore time or business. Unless you have the time to sit and wait and wait and wait I’d steer clear of this place. ***UPDATE*** My car was never taken back to get serviced. 2.5 hours WASTED.

Had an oil change and tire rotation. When I got my car back, I started a trip out of town, and the car didn't drive right so I checked the tire pressure and each tire had 48-50 lbs of pressure. Each tire should have had 30-33 and were not low when I dropped it off so not sure why they were inflated at all. Gross incompetence or maliciousness? Took it back and now they are 5 lbs each under recommended pressure. When I know more about the basics, it makes me worry about having anything done here. The staff was ... Read More

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Google - May 19, 2024

Had an oil change and tire rotation. When I got my car back, I started a trip out of town, and the car didn't drive right so I checked the tire pressure and each tire had 48-50 lbs of pressure. Each tire should have had 30-33 and were not low when I dropped it off so not sure why they were inflated at all. Gross incompetence or maliciousness? Took it back and now they are 5 lbs each under recommended pressure. When I know more about the basics, it makes me worry about having anything done here. The staff was friendly and waiting area wasn't bad.

I went by after work looking for a vehicle, NO sales personal attended me. A group looked at me a just turned there back. I would never go back. I ran into a couple whom just purchased a vehicle down the street and informed me that they got hit with a bunch of hidden fees that the finance manager skipped over and felt rushed to sign the contract. I felt bad hopefully they can get some type of deal.

Poor Service. I was advised my Nissan Frontier could not be looked at for 3 to 4 days with a diagnostic fee. I advised my vehicle was under warranty. I drove out to Nissan of New Braunfels the repairs were completed in 1 day. Excellent service. Nikki the service advisor. I would advise anyone in the San Antonio area to drive out to Nissan of New Braunfels for Any service work needed. You will not regret it. Plus visit Buckee’s

All of their events are big scams to get you in to buy a car. You will think you won 5000$ or a TV or something like that, you will go in and leave with two 1$ scratchers. Don't waste your time.

my family has purchased 8 vehicles from IPAC… i have never been treated so horribly. your service department has caused IPAC to loose a loyal customer. Your service manager Sergio is a complete failure and disgrace. I am a 100% disabled veteran and a Registered Nurse. I have never had this poor of communication. Doesn’t explain services, and does not return calls. took my business to Mission Mitsubishi and was in and out with a new vehicle for our son in 2hours.

Like all the other auto dealers just make the sale they don’t clean or wash the car didn’t go over why a $25.000 car came out to $41.000 they are all the same

It took 3 days to get a seat belt fixed and they didn’t even call me to let me know it was ready. When I checked near closing time I was told the shuttle driver left at 2:30pm and I had to find my on way or wait another day.

(Translated by Google) The truth is very bad experience (Original) La verdad muy mala experiencia

Terrible service! Do not shop here. Salesmen will not get back to you and good luck speaking to any type of manager. You get voicemail all day long with no returned calls. Literally go anywhere else.

Tech unavailable to drive manual transmission thus didn’t have service

The worst experience ever! I canceled my loan because the car was deemed unfixable and the finance company still has not received payment from dealership! Sales man lied! management lied! Is this how yall do business because if so it’s pretty shady! All I want is for dealership to pay loan to finance company! Y’all have the car. Y’all have had it for over a month now! I’m sore yall will sell it to a sucker knowing that yall are selling a lemon of a car!

BEWARE check Yelp for real reviews. This is literally the most scamy dealership I've been to. To start things off you cant trust the online prices. The sales guy told me to my face, that is just there to get you in the door. But once i got there for my original 38k listed price for a used frontier, they added on another 6k in "protection fees" . So just go ahead and add 6k to all prices you see online. Also the tried to low ball my trade in 6k lower until I pulled up my KBB ... Read More

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Google - Apr 21, 2024

BEWARE check Yelp for real reviews. This is literally the most scamy dealership I've been to. To start things off you cant trust the online prices. The sales guy told me to my face, that is just there to get you in the door. But once i got there for my original 38k listed price for a used frontier, they added on another 6k in "protection fees" . So just go ahead and add 6k to all prices you see online. Also the tried to low ball my trade in 6k lower until I pulled up my KBB offer. I didn't buy the truck .

Visiting this dealership has been the worst experience my husband and I have dealt with as potential car buyers. The initial sales personnel were kind. However, after we declined unnecessary add/ons a different salesman - Zak Banamar- was extremely condescending and overly aggressive. I do not recommend you buy from this dealership.

Went in for an oil change, it only took 2 1/2 hrs.